Shipping & Returns
Orders placed Monday through Friday before 2:00 pm EST will ship out the day the order is placed. Orders placed after 3:00 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday.
Timely Gift Baskets will make every effort to meet your delivery needs and budget!
FREE SHIPPING: We offer Free Standard Shipping to the Contiguous Continental United States!
We ship using the US Postal Service & FedEx which take between 1-5 transit days Monday through Saturday. They do not deliver on Sunday.
We also ship using several expedited methods 3 Business Days, 2 Business Days and 1 Business Day. We typically use FedEx Express to ship these packages. These Air Services are delivered Monday through Friday (no Saturday or Sunday).
We totally understand that this can be super confusing - so please call us at 865.635.6256 or email us at customerservice@timelygiftbaskets.com and ask us if you have a specific date you need your gift basket to arrive.
*Sorry...the Contingous Continental United States does not include Alaska & Hawaii.
Future Delivery: You can order now and have it shipped later! During checkout you will be asked for your "Preferred Delivery Date"; just enter the date you would like your order to be delivered.
PO Boxes: We ship to Post Office Boxes using the US Postal Service only.
International Shipping: We ship internationally, however, we cannot ship to Mexico or any countries in Africa. In addition, any gift baskets containing wine cannot be shipped outside the United States. We do not ship internationally to PO Boxes.
APO/FPO: We ship to APO or FPO addresses using the US Postal Service only.
FREE SHIPPING: We offer Free Standard Shipping in the continental United States!
Your cost for expedited services will depend on the type of service selected and charges are calculated based on the weight & dimensions of the gift basket and postal code you are shipping to. You will be prompted to choose your shipping method during the checkout process. If you have any questions, please call 865.384.1380 or email us at customerservice@timelygiftbaskets.com and a Customer Service Representative will be happy to help you.
Shipping Guarantee
Your gift basket is guaranteed to be delivered on or before the promised delivery date by the end of the business day. If your shipment is delivered late, your shipping costs will be fully refunded.
*Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee delayed shipments that were caused due to an act of god like weather or a catastrophic event. Our guarantee is invalid if incorrect shipping information is given or if no one is available to sign for shipment when delivery attempt is made.
Wine Shipping
Due to state restrictions, we cannot ship gift baskets containing wine to the following states: AL, AK, DE, KY, MS ND, OK, SD & UT. We cannot ship wine outside of the United States.
All gift baskets containing wine require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to Timely Gift Baskets.
Timelygiftbaskets.com will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Next Day Air or 2nd Day Air) to avoid melting. If you choose a method other than Next Day or 2nd Day, Timely Gift Baskets will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
Hospital Delivery
If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.
Please select Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.
Change of Address or Address Corrections
Please provide us with an accurate and complete shipping address for your recipient. This information needs to include:
Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Postal Code and Telephone Number.
*We encourage you to verify the address with your recipient before you place your order as we are not responsible for gift baskets not delivered due
to an incorrect or incomplete address provided.
CHARGES: There is a $15.00 address correction fee per gift basket to reroute a gift after it has left our warehouse. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $15.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.
Returns
Please contact Customer Service at 865.635.6256 if you wish to return your gift basket. All gift baskets should be returned within 14 days of delivery in their original packaging.